When You Want Authentic Feedback

for training development solutions:

Performance Problem Solving

Beyond Authority: Leadership in a Project-Based Matrix Organization

Performance Management

Group Process/Meeting Management

Analytical Skills/Critical Thinking

Conflict Management

Team Charting

Delegating Effectively

Coaching Effectively

Leading Change

LOCATION: On-site by your manager and/or professional staff or facilitated by our performance consultants.

Business Issues That You Wish Would Go Away (How Our Solutions Help)

Performance Problem Solving (Versions for leaders, for peers, and for teams)

Trainer $ 2,000.00 per day

Materials $ 165.00 per participant

Performance Problem Solving teaches participants how to build accountability & ownership while encouraging commitment & strong working relationships.

This program builds concrete tools for solving the kinds of problems that undercut performance. Key to the success of this program is its use of systems thinking and a decision model rather than action steps. Participants learn to diagnose the causes of performance problems and to respond to what they have learned. This approach allows participants to go beyond simple listening, communication, and feedback skills to deal with the tough business problems that make a difference to the bottom line.

Issues

You have… great people, but they’ve been promoted and need some help. The skills that got them to their current positions aren’t going to take them to the next level. They need leadership and “people skills.” How can these managers build their teams and still get the job done today?

You have… tough competitors, demanding customers, and cutting-edge technologies that add up to constant change. Managers and employees need to be flexible, responsive, and accountable in the face of changes that will never stop coming. How do you improve quality, productivity, and competitiveness in today’s work environment?

Learning Outcomes

Participants are able to:

· Confront performance problems without creating defensiveness

· Diagnose whether problems are due to ability (internal skills or external obstacles) or motivation (person doesn't understand the impacts or doesn't care about them)

· Resolve motivation problems—explain the reasons behind priorities and get the other person to explain the reasons behind their different priorities

· Resolve ability problems—seek input, establish criteria, evaluate options

· Involve managers, peers, customers, suppliers and employees in participative problem solving

· Set clear action plans and follow‑up times

· Use a range of listening skills to reduce anger and defensiveness

· Use positive reinforcement to build and support performance

Time Commitment

Performance Problem Solving is generally taught in 5 half-day workshops conducted once a week. However, Interact has specialized versions of this program that will meet almost any time requirement—ranging from 90 minute sessions to 2 ½ day workshops.

Beyond Authority: Leadership in a project-based matrix organization

Trainer $2,000.00 per day

Materials $ 265.00 per participant

Beyond Authority builds strategic and tactical influence skills needed to get results when formal authority is not enough.

This award-winning program was developed with Stanford University to address a very common, but challenging, situation that leaders face in today’s organizations. The situation occurs when a leader needs to achieve bottom-line results, but doesn’t want to or can’t rely on position power to achieve them. Executives face this situation because their initiatives often require a greater level of commitment, initiative, and energy than can be achieved through power alone. They have position power, but know they can’t use it. Project managers face this situation because the project-management environment gives them very little formal authority. They have little if any position power, but know they must accomplish their project goals.

Managing Without Authority uses two Harvard Business School case studies, challenging models, and engaging practice to show participants how to build, maintain, and exercise the kind of credibility required to achieve results without relying on formal authority.

Issues

You have… important initiatives and opinionated experts. To be successful you need these experts to dedicate their energy, their initiative, and their creativity to your vision for change. You don’t want to use your power to drive these initiatives, because you need people’s hearts and souls, not just their labor. How do you build understanding, alignment, and commitment?

You have… Projects that come and go at a moment’s notice. Virtual teams that are formed and re-formed every day. Technology, customers, and a market that is in perpetual change. How do you build the skills needed to juggle these competing and changing priorities?

Learning Outcomes

Participants are able to:

· Analyze the organizational dynamics that are driving or impeding a decision.

· Build support and understanding for an initiative.

· Establish long-term relationships of trust and credibility.

· Manage priorities and resources with managers across the organization.

· Hold project partners accountable for deadlines and deliverables.

· Address performance problems with people who don’t report to them.

· Deal with angry customers, partners, employees, and managers.

· Keep projects on track despite the complexities of your project-based matrix environment.

Time Commitment

Beyond Authority is generally taught in 7 half-day workshops conducted once a week. However, Interact has specialized versions of this program that will meet almost any time requirement—ranging from 90 minute sessions to 3 ½ day workshops.
Performance Management

Trainer $2,000.00 per day

Materials $ 165.00 per participant

Performance Management teaches participants how to use objective setting, coaching, and feedback to achieve business results.

This program builds the skills that managers and employees need in order to establish clear and motivating expectations, to coach and support one another in a team environment, and to provide honest and helpful feedback. Participants learn how to use these skills during formal planning, coaching, and evaluation discussions, and also how to use them during the informal 2 - 3 minute workplace discussions that drive high-performance organizations.

Issues

You have… A clear strategy at the top. Initiatives that are critical to the next several quarters. Managers and employees who don’t see how their jobs tie into the overall plan. How do you make sure that people’s daily assignments are specific, motivating and aligned in a strategic direction?

You have… Managers who are “too busy” to set performance plans or to keep them specific and current. Employees who are surprised during performance reviews when they learn what their managers really expected. How do you make sure that performance management really works for managers and employees?

Learning Outcomes

Participants are able to:

· Identify the 5 - 7 most important objectives that each of their employees has.

· Link objectives to customers, strategic initiatives, development, and the job in a way that makes mundane objectives more motivating.

· Explain and write objectives in a way that is specific and measurable.

· Involve employees or team members in participative objective setting.

· Communicate performance factors (such as judgment, leadership, and initiative) in a way that builds skills and motivation.

· Create development plans that include specific timelines, resources, and outcomes.

· Build coaching time into each workday.

· Coach without creating hostility or defensiveness.

· Prepare for and conduct a performance review.

· Give accurate and fair performance feedback.

· Explain the reasons for evaluations in ways that help employees develop.

· Deal with strong reactions during performance reviews

Time Commitment

Performance Management is generally taught in 4 half-day workshops conducted over the course of a year. However, Interact has specialized versions of this program that meet almost any time requirement—ranging from 2-hour sessions to 2 day workshops.

Group Process/Meeting Management

Trainer $2,000.00 per day

Materials $ 60.00 per participant

Group Process teaches participants how to make meetings efficient and effective.

Meetings are perhaps the most universally despised part of organizational life. And yet, meetings can be one of the most efficient ways to share information, make decisions and plan actions. This program builds the skills to master both the administrative side of meetings—determining participation, building an agenda, keeping minutes, maintaining an action plan, etc--and the “problem” side--handling disruptions, side conversations, people who monopolize or who don't participate, etc. This program produces immediate and dramatic payoffs in reduced numbers of meetings, less time spent in meetings, and greater effectiveness of meetings.

Issues

You have… Too many meetings that take too much time and accomplish too little. You suspect that you’re not the only organization with this problem. How can you make meetings more effective and efficient?

You have… Teams that need to have team meetings. Production schedules that place tough limits on time off the job. Supervisors, team leader and team members who aren’t great facilitators. How do you make team meetings work?

Learning Outcomes

Participants are able to:

· Set up and lead effective meetings. Manage meeting room layout, agendas, minutes, recording ideas, and managing attendance

· Use the basic roles required in effective meeting. These roles include participants, facilitators, note‑takers, and time keepers

· Lead 15 ‑ 20 minute stand‑up meetings as well as longer problem-solving and staff meetings

· Recognize and correct group process problems without putting people on the spot

Time Commitment

Group Process is generally taught in one day. Of course, alternative implementations are possible. For example, in some organizations the program is taught in two half‑day sessions.

Analytical Skills

Trainer: $2,000.00

Materials: $100.00 per participant

Delegating Effectively

Workshop Description:

Delegating Effectively will help you make that difficult transition from doer to leader. To manage effectively, you must be able to let go of the many day-to-day tasks you're still handling yourself. Learn to delegate these tasks in a way that ensures success. Decide what to delegate and how to do it successfully.